Repairs and Returns

Repair your One

To send your Thinklabs stethoscope in for service: 1. Fill in the Repair and Return Form 2. Make two copies of the form; one for your records, one to send us with your device. 3. Insert the printed form with t...

Return Your Stethoscope

To return your stethoscope: 1. Fill in the Repair and Return Form 2. Insert the printed form in the box to be returned. 3. Send in your stethoscope. Thinklabs offers a 30-day money back guarantee. We make e...

Return Your Telemedicine Demo

To return your telemedicine demo: 1. Fill in the Repair and Return Form 2. Insert the printed form with the product and accessories in the box to be returned. 3. Send in your stethoscope. Within the confines...

Repairs for International Customers

If you're having a problem with your Thinklabs stethoscope anywhere in the world, please return it to us so we can address the problem. To return your stethoscope: 1. Fill in the Repair and Return Form ...

Warranty and Repair Policy

Thinklabs offers a 30-day money back guarantee. We make every effort to please our customers. We will endeavor to respond to all questions and requests, subject to the Terms and Conditions below: 1. The prod...

ds32 Repairs

Thinklabs ds32a / ds32a+ can be serviced and repaired in our lab. Most repairs are easy and reasonably quick to complete. Replacing the H section (tension bridge) takes a little longer as this does require re...

Changing the Battery

The battery is replaceable. We prefer that you send us the One and allow us to do the change. We provide this service to you under your warranty. To return your stethoscope: 1. Fill in the Repair and Return ...