My Thinklabs One is not charging.

To charge your stethoscope use the white Thinklabs charger & charger cable.

The stethoscope has a deep recessed jack, therefore when inserting the white charger plug, make sure it is fully inserted all the way.

The stethoscope is charging when the battery LED is flashing.  

When the battery is fully charged, the LED will stop flashing.

Next, try connecting the charger to a different power source to determine if that is the issue. If you’re confident the charger is connected to a functioning power source and the cable is fully engaged, it is most likely the charger cable or the stethoscope battery needs to be replaced.

Contact us to find out how to send your device, as well as the charger and charging cable, to us for repair. This service is free-of-charge.

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